Stakeholder Engagement Policy
AP recognizes the importance of communication activity and cultivating a relationship with all stakeholders involved or affected by AP operation, as a core of sustainable business operation. This activity allows us to learn and understand their need, expectation or the concern on the Company. Accordingly, AP is determined to set out a strategy, direction, policy and business plan in response to their needs and expectation with great balance which will sustain us a long-term growth and also mitigate potential risks and impacts.
AP has classified stakeholders in 7 groups to undertake their role accordingly in maintaining or preventing, mitigating, remedying impacts from the Company business operation, both directly and indirectly, including to arrange activities to retain and reinforce good relation among each stakeholder group. Details of stakeholders are breakdown as follows:
To bring about solid outcome, AP has determined a strategy to demonstrate our commitment to maintain the relationship between the Company and stakeholders, as follows:
- Proceed in accordance with communication plan and carry on the relation as prepared.
- Collect all issues received from relation activity for analysis with transparency.
- Determine proper response approach.
- Assess activity outcome continually from complaint channel.
AP has a precise intention to address the significance of expectations and benefits of the stakeholders in our business operation. This policy has been prepared to progress the relation activity in a systematic manner, to monitor the need, expectation or concerns of the Company as well as to set the proper response approach for stakeholders.
